We only order and ship brand new items, likewise we cannot take goods back "into stock" from customers, this saves future customers money as stock sitting on shelves impacts our cash flow, and is a cost most companies transfer to the customer. It also ensures customers receive only brand new sealed items. UK origin goods can be returned, but have to get back to the UK within 10 days of your original order date. The store will only refund the value of the item while all other costs including shipping, VAT, duties and our service fees are non refundable. You will also need to pay to send the goods back to the USA. This return is usually very expensive and results in a refund value far less than what is originally paid, and in your interest is discouraged.
All import items returned, due to the items no longer being wanted, will incur a mandatory 35% handling fee in addition to the return costs. Only items that are unopened in their original packaging may be returned
Opened, used and damaged goods cannot be returned.
Refunds will be processed by the original payment method. Refunds take up to 7-14 working days.
If your item is faulty, please start by contacting us.