General terms & conditions
No-one likes small print (we don't!) so we've tried to make these Ts&Cs as user friendly and clear as possible. These Ts&Cs will apply to any contract between us for the purchase of our products. Please read these carefully and make sure you understand them. By reading on, we hope that you will find all the information you need to understand the processes involved from the point you place your order on our website, by telephone, or in store, right through to the point the goods are delivered to you or collected from a convenient store. From time to time, we may need to change these Ts&Cs, so please check for the most up to date version every time you visit our website. You may find it useful to print a copy or save them to your computer for future reference.
Please remember that our products are for use in and around the home by consumers and are not generally intended for commercial use or resale. If you plan on using our products for business purposes, please ensure you have appropriate insurance in place as we won't accept any liability for the products not being fit for business use or for any loss over and above the cost of the products. You may only purchase products from our site if you are at least 18 years old.
Purchases made online
We hope you enjoy browsing our website and selecting your products.
When you have finished placing products in your Basket, you will have the opportunity to check your order. Don't worry if the Basket isn't correct, you can change the contents of the Basket at any time before pressing "place your order" on the last order page.
Once you have been through the online checkout and placed your order by pressing the "place your order" button, you will be shown an order number along with a list of the products that you have ordered. Shortly after, you will receive the first email from us headed "Thank you for your Order" to confirm that we have received your order. We will then send you a second email headed "Your Order has been Shipped" and it's at this point our contract begins with you. This email will tell you how your order will be delivered to you. If there are any problems with your order, we'll contact you and let you know.
Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address or if you have selected the "delivery to store" option, at the point you collect them.
Purchases made over the telephone
If you prefer, you have the option of phoning us and one of our Customer support team will be pleased to place your order for you. If it is the first time you have placed an order with us, we will ask you for your name, address, contact number and email address details (if applicable). When we have taken the details of the products you wish to purchase, we will explain the relevant delivery options available and how much each one costs. After taking payment, we will give you an order number (which will also be emailed to you if your email address is registered with us).
We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information about our products (e.g. the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we've made a mistake. We may have to cancel your order at any time up to the point we send you the products, even if you have received a 'Thank you for your Order' email from us. If we cancel your order, we'll make sure that you receive a full refund including any delivery charges. Sometimes things happen which are outside of our control such as adverse weather or an incident involving one of our delivery vehicles which may mean we are unable to deliver or are delayed from delivering any product you have ordered from us. If this happens then:
We will contact you as soon as possible to tell you that delivery times may need to change.
When the event causing the problem is over, we will arrange a new delivery date with you and if necessary refund any delivery charges (for example, where you have paid for next day delivery).
How to pay and our prices
To make payment as easy as possible, we accept many methods of payment. You can pay online or by phone with Mastercard, Visa, Delta, Maestro, Electron and American Express cards as well as through your PayPal account if you have one.
We are sorry, but we are unable to accept cheques as a method of payment.
As we are based in South Africa, all our prices are in Rands. The price of a product does not include delivery charges. To check the relevant delivery charge, please go to our Delivery Information page. Before you confirm your order, your Basket will show you the total amount you will be charged for your order including any delivery charges (if any) depending on the delivery method you have selected.
We reserve the right to decline any purchase if we have concerns about the payment method being used to make it.
Our Delivery Terms
We will do our very best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier and imported, so they may take a little longer to be delivered.
Standard deliveries are subject to a charge of R100.00. We will do our very best to deliver these direct to your door within the time frame specified. Delivery to a room of your choice is not available on our standard delivery option.
Heavy items and out of town orders are subject to a charge of R100.00. If you choose to order sizable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being despatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point.
Unless the products you are ordering are marked home delivery only, our delivery partners will contact you to arrange a convenient delivery time/day. They will also confirm the approximate timeframe in which delivery will be made by phone or by text on the delivery day itself. Delivery of these products can be made to any ground floor room of your choice on the provision that the delivery driver does not feel there are any health and safety issues or risk of damage to your property.
If nobody is at home when the driver calls, we will try to leave your item with a neighbour or in a safe place. Our delivery partner will leave you a card to advise you of this or, if delivery has not been possible, details on how to rearrange your delivery. If we are likely to encounter problems in delivering to your house, please let us know when you place your order. If, for any reason, we are unable to fulfil your order, we will contact you as soon as possible. Where we fail to deliver, or delivery is delayed, we will not be liable for any losses that are not reasonable or proportionate. We will not be liable for any trade or business losses. We can deliver to the following areas; South Africa, Mozambique, Swaziland, Lesotho, Botswana, Zimbabwe, Zambia, Malawi however please note that deliveries to these areas may take a little longer than advertised in our delivery schedule and attracts an additional out of country delivery fee.
Our delivery partners will deliver to the front door regardless of what floor you live on if in a block of flats, however Health & Safety regulations will overrule this if it is deemed un-safe for the driver to carry items when a lift is not available or out of service. In addition to this if you live in a block of flats that require access via an intercom system and you are not available a calling card will be left at the address, but the driver may not leave the physical parcel due to possible security risk.
Buy me, Love me, Keep me, (or bring me back!)
We want you to be happy with the products that you purchase from us, so in addition to your legal rights giving you 14 calendar days to cancel your purchase, and then a further 14 calendar days to return products to us, if you're not completely satisfied with your purchase please contact us and we'll gladly exchange it or refund you. That's a Karibaa promise.
As you would expect, there are some exceptions. For example, made to measure items, sheds or outside buildings once they are treated and items that have hygiene packaging or seals which have been removed cannot be returned.
You will receive a full refund of the price you paid for the products and if the item/s returned constitute the entire order we will also refund you the delivery charge. We will process the refund due to you as soon as we can and, in any case, within 14 calendar days of the day on which the goods have been returned.
If the products were delivered to you, you must return them to us as soon as it's reasonably possible for you to do so. For store collection orders, we would request that you return your order back to store for a refund. For home delivery orders, or if you are unable to return your purchase back to store, we'll arrange with our delivery partner to collect the products from you. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase. If you ordered and paid for the product in store, you can claim your refund by taking your receipt and delivery note to any of our stores.
Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you're returning the products, all that we ask is that you take reasonable care of them while they are in your possession.
Nothing in these Ts&C's excludes or limits your legal rights (also referred to as your statutory rights).
When returning products, for whatever reason, please ensure where possible that before you return them back, or they are collected, your purchase is in its original packaging and repackaged in a suitable way, ideally using the original packaging it was delivered in. If your purchase is not repackaged correctly we might not be able to issue your refund, due to damage or poor care of the product.
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